You're the one who sees the problem. You need someone else to greenlight the fix. This page gives you everything you need to forward — a short ready-to-paste email, a one-page PDF, and a clear summary of what an engagement costs and produces.
Below is an email you can copy, edit, and send to whoever signs off on consulting spend at your company. It's intentionally short — long emails don't get forwarded. The links inside take them to the public-facing pages, not to a sales sequence.
Hi [Name],
I've been looking at a customer service consulting firm called Consumer Core Solutions. They run three productized engagements with fixed fees and timelines, which I think is a better fit for us than open-ended consulting. Quick rundown:
Customer Service Audit — $2,500, 3 weeks. A diagnostic that produces a written report with prioritized recommendations. Best entry point if we're not yet sure what to fix first.
QA Program Build — $4,500, 4 weeks. Designs and hands off a quality assurance program (scorecard, calibration discipline, coaching framework). Best if we already know coaching consistency is the gap.
Training Program Build — $5,500, 6 weeks. A complete training program including a 30-day onboarding curriculum and certification process. Best if onboarding is the gap.
All three are fixed fee, 50% on signing and 50% on delivery, Net 15. There's a free 30-minute discovery call to confirm fit before any commitment.
Full comparison and decision tree here: consumercoresolutions.com/services/compare-engagements
One-page PDF overview attached, or here: consumercoresolutions.com/resources/CCS-Engagement-Overview.pdf
I'd like to take the discovery call — wanted to flag it before booking so we're aligned. Let me know what you think.
The one-page-per-engagement PDF is built for forwarding. Five pages, designed to be scannable in 90 seconds: cover, one page each for the Audit / QA / Training engagements, and a decision-tree page with bundle pricing.
If your team is more of a "let me see it on paper" crowd, this is what to attach.
3-week diagnostic. Written report with prioritized recommendations. Best entry point if we're not sure what's broken.
See full details →Designs and hands off a quality program: scorecard, calibration discipline, coaching framework, reporting. QA Lead owns it after handoff.
See full details →30-day onboarding curriculum, tier framework, certification, train-the-trainer. Internal trainer ready to run cohorts after handoff.
See full details →Open-ended consulting contracts are how budgets explode. Fixed scope, fixed fee, fixed timeline means you know exactly what you're getting and what it costs.
Every engagement is sized to produce a concrete deliverable. The audit produces a written report. The builds produce a working program your team owns. There's no "open-ended retainer with vague outputs" pattern.
Problems compound. The audit is $2,500 to find out what's actually wrong; waiting six months while CSAT degrades costs more than that in lost customers.
The audit is two days of fully-loaded headcount cost for most companies. The builds are 2–4 days of fully-loaded headcount cost — and they replace work you'd otherwise hire for or punt indefinitely.
Yes — consumercoresolutions.com/resources/cs-roi-calculator. Plug in your numbers, get a defensible ROI estimate to build the business case.
A specialized customer service consulting practice. PEARLS framework, anonymized case studies on the site, and a free 30-minute discovery call to confirm fit before any commitment.
Book the discovery call when you're ready. No need to wait until the engagement is approved — the call itself is free and clarifies which engagement (if any) makes sense.