Most CS training programs are bolted together over time and never quite work. We build the structured version — new-hire onboarding curriculum, ongoing development framework, certification process, and trainer enablement materials. Six weeks, fixed fee, ready for your team to deliver.
A complete, structured customer service training program — new hire onboarding through tiered career progression — built for your operation and handed off ready for your team to deliver, in six weeks for a fixed fee.
The cost of inadequate CS training shows up everywhere: high agent attrition in the first 90 days, inconsistent service quality across the team, agents who never reach productive tenure, and supervisors who burn out re-explaining the same things repeatedly.
The fix is rarely "more training." It's structured training — a curriculum that takes a new hire from day-one orientation through productive tier-1 work in 30 days, an ongoing development framework that progresses agents through skill tiers, and the trainer enablement materials that let internal team members run the program after handoff.
We build the version that works. The framework draws on the practices we covered in How to Build a Customer Service Training Program, productized into a six-week engagement with everything your team needs to deliver it internally.
30-day modular curriculum for new hires. Day 1 through productive tier-1 work. Each module includes objectives, content, practice exercises, and assessments.
Skill progression framework from tier 1 through senior specialist. Defines what 'good' looks like at each tier and the development path to get there.
Rubrics for evaluating new hire progression. Certification process that gates promotion from training to live work.
Train-the-trainer materials. Facilitator guides. Materials prep checklists. Everything your internal trainer needs to run the program without us.
Real deliverables, not just a conversation. Everything below is included in the fixed fee.
Onboarding was "shadow Sarah for two weeks." Two new hires had left in their first 60 days. The build delivered a 30-day curriculum, tier framework, and certification — the internal trainer ran the second cohort solo eight weeks later.
Not sure whether training is the highest-leverage place to invest? Start with the $2,500 Customer Service Audit — it'll surface whether the training program is the right starting point, or whether process, authority, or QA matter more first.
See the Customer Service Audit ($2,500) →Book a 30-minute discovery call. We'll confirm fit, walk through what the engagement would look like for your operation, and answer anything not covered above. No pitch, no commitment.