Six steps from "let's talk" to "we're done." Same shape for every engagement — the audit, the QA build, the training build. Fixed fee, fixed timeline, no surprises.
Every engagement follows the same shape. Knowing the shape ahead of time eliminates the "what happens next" anxiety that makes most consulting feel opaque.
Same payment structure for every engagement. No retainers, no hourly billing, no surprise scope-creep invoices.
Payment methods: ACH, wire transfer, or credit card via a secure payment link sent with each invoice.
Change orders: If you want to add scope mid-engagement, we quote it separately in writing before any work begins. There are no surprise charges added to the final invoice.
Early termination: Each SOW has a pro-rated termination schedule. If you need to stop the engagement, you pay only for the work-to-date based on the SOW's stated termination ladder.
The SOW locks in the total fee. No hourly billing, no surprise change orders, no "we ran over" invoices.
The engagement starts and ends on the dates we agree to. If we're going to miss, you hear about it the day we know, not at the end.
Upon final payment, the deliverables are yours. Your QA Lead owns the QA program. Your trainer owns the training program. We step back.
If we find something material mid-engagement — a risk, a wrong assumption, a recommendation to stop — you hear it that day. We don't sit on findings to manage optics.
Mutual NDA signed alongside the SOW. Your data, your interviews, your internal politics — none of it leaves the engagement.
The engagement ends when it ends. We don't push for an extension you don't need. About 60% of clients return for a different engagement later; the rest go independently and that's fine.
Book the 30-minute discovery call. Step one of the six-step process. No commitment, no cost, no pitch.