PEARLS is the customer service framework we built our practice around — six dimensions that distinguish excellent service operations from mediocre ones. Rate your business against 30 statements and get an instant six-dimension profile showing where you are strong, where you are weak, and exactly what to do about it.
Each dimension scored 0–100% based on your responses.
Get a polished copy of your profile and personalized recommendations sent to your inbox.
Consumer Core Solutions builds PEARLS-based service operations for small and mid-size businesses — including the standards, training, and QA infrastructure that turn each dimension into a measurable, sustainable practice.